You may return an item for any reason within 7 days of delivery with a receipt. Refunds and exchanges will not be issued for the following items: custom course material, computers or electronic items, eBooks, access codes and open software. Items purchased online must be postmarked on or before the 7 and original shipping charges are non-refundable. We will refund the amount of the purchase only. If you initiate a return after 7 days of delivery, we will issue a partial refund depending on elapsed time and current buyback value. However, with proof of a schedule change, a full refund will be given during the first 30 days of classes.
Thomas Bookstore reserves the right to charge a 10% restocking fee on all returns. Of course, if the return is a direct result of an error on our part, we will waive the restocking fee.
Please make sure that all items are packaged securely to prevent any damage during the shipping process. Fill any empty spaces with clean filler. For your own protection, we recommend that you send your return via FedEx, UPS, or insurable U.S. Mail service. Thomas Bookstore is not obligated to issue a refund for return shipments that are lost or damaged. Information required to process return: (we will not be able to process a return without this information)
1266 Sycamore View Rd STE 109
Memphis, TN 38134